Refund policy

We want you to shop with confidence.

Returns may be requested within 30 days of delivery for eligible items. Products must be unused, in their original condition, and returned with all original packaging where applicable.

Refunds may be issued in the following situations:

• Damaged or defective products
• Incorrect items received
• Eligible returns received and inspected

Refunds will be processed to the original payment method once approved. Processing times may vary depending on financial institutions.

The following items are generally not eligible for return:

• Used products
• Items damaged due to misuse
• Products returned outside the return period
• Final sale or clearance items

CoolMist Pro™ reserves the right to refuse returns that do not meet the requirements outlined in this policy.